Design thinking workshops conducted across 3 tracks:
1. Contractor experience
2. Scheduler optimization Infrastructure
A total of 3 sessions with 150+ participants were conducted from Feb 2023 to
Jan 2024 Insights were gathered to optimize every part of the software offerings
from Stellar.
Field research was conducted with several contractors doing live work orders.
This exposed things to fix, as well as confirming the workflow hypotheses.
Contractor Insights:
Photo workflows needed the most optimization for efficiency. Finance and pay
information needs to be surfaced sooner. Need an easy way to handle
historical work orders, see what has been done before and plan new work.
In order to address contractor requirements, I created several hypotheses for
interaction and workflow. These were tested though several iterations of A/B
testing, mid and high fidelity prototypes and several ride-alongs with
contractors on real work orders.
Finally, I conducted an extensive 3 month user acceptance phase to launch the
pilot and follow with much needed features: Pay information and finance
management Work order updates Contractor skill management and tiers
